Shipping and delivery policy
1. Shipping Options: We offer several shipping options for domestic and international orders. Shipping rates vary depending on the shipping method chosen, the weight of the package, and the destination.
2. Processing Time: Orders are usually processed within 1-2 business days. During peak seasons or holidays, processing times may be longer. If there is a delay in processing your order, we will notify you via email.
3. Shipping Time: The estimated shipping time for your order will depend on the shipping method you choose and your location. Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days to arrive. Please note that these are estimates and actual delivery times may vary depending on the carrier and other factors outside of our control.
4.Shipping Confirmation: Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to track your package on the carrier's website.
5. Shipping Restrictions: We currently do not ship to certain countries or regions due to legal restrictions. If you attempt to place an order and your shipping address is in a restricted area, we will notify you and cancel your order.
6. Lost or Stolen Packages: We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your package has been lost or stolen, please contact the carrier directly to file a claim.
7. Returns and Refunds: If you need to return an item, please refer to our Return Policy for instructions on how to do so. Shipping fees are non-refundable, and customers are responsible for the cost of return shipping unless the item is defective or damaged.
8. Contact Us: If you have any questions or concerns about our Shipping and Delivery Policy, please don't hesitate to contact us. Our customer service team is available to assist you via email or phone